Returns & Exchanges

At e-bikeshop, we want you to be fully satisfied with your ride, which is why we offer a 30-day return policy on all bikes and gear in original condition. Whether you need a different frame size or a different model, our team is here to ensure you find the perfect fit for your cycling journey.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original manufacturer packaging, ensuring all manuals, chargers, and tools are included to qualify for a full refund.

3

Ship It Back

Affix the prepaid shipping label provided via our portal and drop off the package at any authorized courier location.

4

Inspection and Refund

Once our technicians verify the condition of your return, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing